Service Animals
A fully trained service animal is individually trained to perform a task(s) or work for a person with a physical and/or mental disability.
Tommy Jets welcomes trained dogs as service animals onboard our flights, as long as the Customer is able to provide credible verbal assurance that the animal is a trained service animal.
If you are traveling with more than one service animal, Tommy Jets will make every reasonable effort to accommodate the space needed. Your animal(s) must fit within the footprint of your seat(s). If your animal(s) is too large to fit in a single footprint in accordance with FAA safety regulations, you may purchase a second seat to guarantee travel or wait for a flight that has suitable empty seats available.
All animals must remain on the floor; however, if the animal is no larger than a lap infant and is well-behaved, circumstances may permit the animal to remain in your lap.
An animal must be trained to behave properly in a public setting and under the control of the handler at all times.
Any aggressive or disruptive behavior may result in denying travel to the animal and customer. Disruptive behavior includes but is not limited to the following:
- Barking excessively and not responsive to an owner’s commands
- Aggressive behaviors towards other guests or animals (e.g. biting, growling, snapping, lunging, etc.)
- Relieving themselves in the aircraft cabin or places other than designated pet relief areas
- Jumping on guests or Tommy Jets crew members
- Occupying an aircraft seat or back tray table
- Eating off back tray tables
Service animals are prohibited from emergency exit rows and the aisle. Service animals may not occupy a seat. Please inform the Airport Services Concierge upon check-in if you are traveling with a service animal.
If an animal does not meet the qualifications to travel as a trained service animal, the animal may be eligible to travel in accordance with our Pet Policy.